Industry-Leading 10-Year Warranty

Complete Warranty Guide

At Oakwood Remodeling Group, we believe that a bathroom remodel is a significant investment that should be protected for years to come. Our comprehensive 10-year workmanship warranty is one of the best in Sacramento's bathroom remodeling industry, reflecting our confidence in the quality of our work and our commitment to customer satisfaction. This detailed guide explains everything you need to know about your warranty coverage, what's included, how to file a claim, and how we protect your investment long after your project is completed. Understanding your warranty gives you peace of mind knowing that your beautiful new bathroom is backed by a company that stands behind its work.

Understanding Our 10-Year Workmanship Warranty

Our 10-year workmanship warranty covers all installation defects, construction errors, and workmanship issues related to your bathroom remodel. This means if anything we installed fails due to improper installation or workmanship defects within 10 years of project completion, we will repair or replace it at no cost to you. This warranty is comprehensive and includes tile setting failures such as cracking, loosening, or improper grout application not caused by structural issues; plumbing installation defects including leaks from improperly installed fixtures or connections, drainage issues from improper slope or venting, and water pressure problems from installation errors; electrical work defects including faulty wiring we installed, improperly installed outlets or switches, lighting fixture installation failures, and ventilation fan installation issues; cabinetry and vanity installation problems such as improper mounting, door alignment issues, drawer track problems, and countertop attachment failures; and waterproofing failures in shower pans, wall membranes, or floor waterproofing that result from improper installation.

What makes our warranty exceptional is that we don't just fix the immediate problem—we identify and address the root cause to prevent recurrence. If a tile is cracking due to improper substrate preparation, we don't just replace the tile; we address the underlying issue. This comprehensive approach costs us more in the short term but ensures your bathroom remodel lasts decades. Most Sacramento bathroom remodeling contractors offer 1-2 year warranties, if any. Some offer "lifetime" warranties that sound impressive but are often limited to specific components or have so many exclusions they're essentially meaningless. Our straightforward 10-year comprehensive coverage means you can trust that your bathroom is truly protected.

Manufacturer Warranties on Materials and Fixtures

In addition to our workmanship warranty, all materials and fixtures in your bathroom come with manufacturer warranties ranging from 1 year to lifetime depending on the product. We exclusively use reputable manufacturers who stand behind their products, and we help facilitate all manufacturer warranty claims. Toilet warranties typically range from 5-10 years on mechanical components and lifetime on porcelain, with premium brands like Kohler and Toto offering excellent coverage. Faucets and shower fixtures usually carry 5-10 year warranties covering finish and mechanical function, with brands like Moen, Delta, and Grohe offering lifetime warranties on many models. Vanities and cabinets have warranties ranging from 1-5 years depending on whether they're stock, semi-custom, or custom built, covering construction defects but not normal wear or water damage from misuse.

Tile and stone manufacturers typically offer lifetime limited warranties against manufacturing defects, though installation issues are covered under our workmanship warranty, not the manufacturer. Countertop materials like quartz carry 10-25 year warranties against manufacturing defects including staining, cracking, or delamination not caused by impact or misuse. Lighting fixtures generally have 1-3 year warranties on electrical components and finish. Shower enclosures and glass typically carry 5-year warranties against frame corrosion, seal failure, or glass delamination. Plumbing components like valves and trim have 5-10 year warranties depending on the manufacturer. We keep detailed records of all products installed in your bathroom along with warranty information, serial numbers where applicable, and manufacturer contact information. When you need to file a manufacturer warranty claim, we handle the process including contacting the manufacturer, coordinating inspections if needed, ordering replacement parts or products, and installing warranty replacements.

What's Not Covered by Our Warranty

To maintain transparency, we clearly define what our warranty does not cover. Normal wear and tear is expected over time including gradual finish fading on fixtures, minor grout discoloration from use, natural stone patina development, and small scratches or chips from normal use. Damage from misuse or neglect is not covered, such as using abrasive cleaners on surfaces not designed for them, allowing standing water to remain on surfaces, failing to maintain proper ventilation leading to mold or mildew, impact damage from dropped objects, and chemical damage from harsh cleaners. Modifications or repairs by unlicensed contractors or DIY work void the warranty for affected components. If you hire someone else to work on your bathroom or attempt repairs yourself, we can no longer guarantee our work in those areas. Natural disasters and acts of God are excluded including earthquake damage, flood damage, fire or smoke damage, and severe storm damage, though your homeowners insurance typically covers these events.

Cosmetic issues that don't affect function aren't covered such as minor color variations in natural stone or tile (inherent in natural materials), small surface scratches that don't penetrate finish, minor gaps or cracks that are cosmetic only, and manufacturer design choices like texture or pattern. Pre-existing conditions discovered after project completion that weren't addressed in the original scope of work are not covered, though we do our best to identify and disclose these during the project. Accessory items you purchased and installed yourself aren't covered under our warranty. Issues arising from failure to follow care and maintenance instructions provided at project completion are excluded. Our warranty also doesn't cover consequential damages such as water damage to other areas of your home from a plumbing failure (your homeowners insurance covers this) or loss of use of your bathroom during repairs.

How to File a Warranty Claim

Filing a warranty claim is straightforward. First, contact us as soon as you notice an issue—don't wait for it to get worse. Call our office at (916) 907-8782 or submit a warranty claim through our website. Provide a description of the issue, photos if possible, and your project completion date. We respond to all warranty claims within 24-48 hours. Second, we'll schedule an inspection. One of our experienced team members will visit your home to assess the issue, typically within 5-7 business days of your claim. This inspection is free and helps us determine whether the issue is covered under warranty and what repairs are needed.

Third, we'll provide a warranty determination in writing explaining whether the issue is covered under our workmanship warranty, a manufacturer warranty, or not covered and why, along with our recommended solution and timeline for repairs. If covered under our warranty, all repairs are free including parts, labor, and any necessary materials. Fourth, we schedule and complete the repairs at a time convenient for you, using the same quality standards as your original project. Most warranty repairs are completed within 1-2 weeks of approval. Fifth, we follow up after repairs to ensure you're satisfied and the issue is fully resolved. Important warranty claim tips include taking photos before calling us as visual documentation helps us prepare, not attempting repairs yourself as this can void warranty coverage, keeping the area accessible for our inspection, maintaining records of your original contract and warranty documentation, and contacting us promptly as addressing issues early prevents them from worsening.

Warranty Transferability When Selling Your Home

One valuable feature of our warranty is that it's transferable to new homeowners if you sell your home during the warranty period. This can be a significant selling point for potential buyers and may increase your home's value. The transfer process is simple: notify us in writing of the home sale at least 30 days before closing if possible, provide the new owner's contact information, and ensure the new owner receives copies of all project documentation including original contract, final invoice, warranty certificate, product manuals and warranty cards, and care and maintenance instructions. The warranty transfers automatically with no fees or additional requirements.

Real estate agents in Sacramento often tell us that homes with transferable warranties on recent remodels sell faster and for higher prices. Buyers appreciate knowing that if any issues arise with the bathroom, they're protected even though they didn't personally hire the contractor. When listing your home, make sure your agent highlights the transferable 10-year warranty on your bathroom remodel in the listing description and during showings. Provide copies of the warranty certificate and project documentation to your agent to share with potential buyers. Include warranty information in your disclosure documents to buyers. Some buyers' home inspectors specifically ask about warranties on recent work, so having comprehensive documentation ready accelerates the sale process.

Maintaining Your Bathroom to Preserve Warranty Coverage

While our warranty is comprehensive, maintaining your bathroom properly helps ensure it stays in excellent condition and preserves your warranty coverage. For tile and grout maintenance, clean tile regularly with pH-neutral cleaners designed for tile—avoid acidic cleaners on natural stone and alkaline cleaners on certain tiles. Reseal grout annually in high-moisture areas like showers—we can provide this service or recommend products for DIY maintenance. Address any cracking or missing grout promptly to prevent water intrusion. Ensure adequate ventilation during and after showers to prevent moisture problems. For fixture care, follow manufacturer care instructions provided at project completion. Avoid abrasive cleaners that can damage finishes. Clean aerators on faucets every few months to prevent mineral buildup. Check under sinks periodically for any signs of leaks.

For countertop maintenance with quartz or granite, wipe up spills promptly to prevent potential staining. Use trivets or hot pads under hot items to prevent thermal shock. Avoid cutting directly on surfaces—use cutting boards. Clean with mild soap and water or approved stone cleaners. Ventilation system care includes running the exhaust fan during showers and for 20-30 minutes after to remove moisture, cleaning the fan cover every 3-6 months to ensure proper airflow, and having the fan motor serviced if it becomes noisy or less effective. General bathroom maintenance includes checking caulk around tubs and showers annually and recaulking if needed, addressing any water leaks immediately to prevent damage, maintaining consistent household humidity levels (40-60% is ideal), avoiding hanging heavy items on newly installed drywall or tile without proper anchors, and keeping records of any maintenance or repairs performed. We provide detailed care instructions specific to the materials in your bathroom at project completion, but if you ever have questions about proper maintenance, we're just a phone call away.

Why Our Warranty Matters

In the bathroom remodeling industry, warranty coverage varies dramatically. Some contractors offer no warranty at all, claiming that manufacturer warranties on products are sufficient. Others offer token 1-year warranties that cover little more than California law requires. Many contractors are out of business within 5 years, making their "lifetime" warranties worthless. At Oakwood Remodeling Group, we've been serving Sacramento for over 15 years and have no plans to go anywhere. Our 10-year warranty reflects our confidence in our work, our commitment to using quality materials and skilled craftsmen, our belief that customers deserve real protection, and our company's financial stability and longevity. We maintain appropriate business insurance and bonding to ensure we can honor our warranty commitments.

The true measure of a remodeling contractor is not how perfect everything is on day one, but how they respond when inevitable issues arise. Any contractor can make a bathroom look good initially, but standing behind that work for 10 years requires quality workmanship, quality materials, financial stability, and integrity. Our warranty claim record speaks for itself—we've honored every legitimate warranty claim we've ever received, often going above and beyond the strict warranty terms to ensure customer satisfaction. Many claims are resolved within days, and customers frequently tell us that our warranty response exceeded their expectations. This commitment to customer satisfaction has earned us a 5.0-star rating with over 500 reviews and countless referrals from satisfied customers.

Extended Protection Plans

While our 10-year workmanship warranty is comprehensive, some homeowners choose to purchase extended protection plans for additional peace of mind, particularly on high-end remodels with luxury fixtures and finishes. These optional plans, available through third-party providers, can extend coverage beyond our 10-year warranty, cover items outside normal warranty scope like normal wear and tear, provide faster response times (24-hour emergency service), and include annual maintenance visits. Extended plans typically cost 5-10% of project value and cover an additional 5-10 years beyond our warranty.

However, most Sacramento homeowners find our standard 10-year warranty sufficient, especially when combined with manufacturer warranties on products. Extended plans make most sense for luxury master bathrooms exceeding $75,000 where fixtures and finishes are very high-end, investment properties where you want maximum protection with minimum hassle, homeowners who plan to sell within a few years and want maximum resale value, and those who simply want absolute peace of mind regardless of cost. We can discuss extended protection options during your consultation, but we never pressure customers toward them. Our standard warranty is genuinely comprehensive and backed by our 15+ years of successful business in Sacramento.

Legal Protections Under California Law

In addition to our warranty, California law provides homeowners with certain protections on construction and remodeling work. Under California Civil Code Section 896, contractors have liability for construction defects for certain periods depending on the type of defect: 1 year for cosmetic defects not affecting functionality, 4 years for defects in materials and installation, and 10 years for major structural defects. However, relying on legal remedies is time-consuming and expensive compared to having a solid contractual warranty. California contractors are required to be licensed and bonded, providing an additional layer of protection. If a licensed contractor goes out of business and doesn't honor legitimate warranty claims, homeowners may be able to file claims against the contractor's bond with the Contractors State License Board.

Our warranty goes beyond minimum legal requirements, covering items for longer periods, providing clearer terms and faster response times, and eliminating the need for legal action in case of disputes. We handle warranty claims promptly and professionally, making the legal protections largely academic. However, it's good to know these protections exist as a safety net. We're also members of industry associations that require adherence to codes of ethics and best practices, providing additional accountability beyond legal minimums.

Real-World Warranty Examples

To illustrate how our warranty works in practice, here are real examples from Sacramento projects. Example 1: A homeowner in Roseville noticed a small leak under their vanity 3 years after project completion. They called us immediately, we inspected within 48 hours, and discovered the leak was from a loose connection we had installed. We tightened the connection and checked all other plumbing—all work was covered under warranty at zero cost. Total time from call to resolution: 5 days. Example 2: An Elk Grove customer reported two tiles in their shower had cracked 18 months after completion. Our inspection revealed the cracks were caused by impact (a shampoo bottle was dropped). This wasn't covered under warranty since it was damage from use, not installation defects. However, we offered to replace the tiles at our cost for materials, charging only a small service fee for labor. The customer appreciated our fairness even though we weren't obligated to help.

Example 3: A Sacramento homeowner called us 8 years after their remodel because grout in their shower was cracking. We inspected and found the cracking was due to improper substrate preparation during installation—clearly a workmanship defect covered under our 10-year warranty. We removed the affected area, properly prepared the substrate, and reinstalled tile and grout at no cost. This example shows why our 10-year warranty period is so valuable. Example 4: A Folsom customer's toilet developed a leak 4 years after installation. Our inspection determined the issue was a defective internal component—a manufacturer defect, not installation error. We helped file a warranty claim with Kohler, who shipped a replacement part. We installed the part at no charge as a courtesy, even though it wasn't covered under our workmanship warranty. These examples demonstrate our commitment to customer satisfaction whether issues are strictly warranty-covered or not.